Hello everyone.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
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And always feel free to hit us up on Twitter @MxdRealityDev.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
Setup - account login problem
Sam
✭
Hi All, we've just received our HoloLens and I am attempting to set it up. Every time I log in with my Microsoft account ID I am getting "Invalid Account". I can't seem to change the account ID. My Microsoft ID is a developer account with visual studio 2015 pro subscription. Any ideas what I am doing wrong? I can't seem to bypass this step.
0
Answers
On the page asking you if you or your organization owns the device, make sure to select you own the device.
Thanks!!
If you're stuck, press the power button once so the device goes to standby. Then press the power button again. OOBE should return prompt you again.
You will need to set up your account eventually. If you're using your Microsoft account (ex: bob@outlook.com), select "I own this device". The "my organization owns this device" option is used for enterprise accounts with AAD/ADFS.
Ah I might know the problem. Could you restart the device? Hold the power button until all the lights count down. Then power it up again.
https://developer.microsoft.com/en-us/windows/holographic/turn_hololens_off_and_on#Turning_your_HoloLens_off
In that case it sounds like the account is already set up on your device. If you still can't signin after a reboot, you'll have to reflash the device.
Follow the instructions here:
https://developer.microsoft.com/en-us/windows/holographic/reset_or_recover_your_hololens#Perform_a_full_device_recovery
The process takes about 15mins.
@ACundiff, did you manage to get your device reset? Could you please elaborate as I have the same problems. Thanks