"We couldnt download the windows mixed reality software"

Same error over and over, I can not get past it even after reinstalling windows 5 times now.
Not on a metered internet connection. Tried 3 different connections, wireless and wired, makes no difference.
Whats the deal ?
Surface Book 2 15" 16gb ram gtx 1060 256gb ssd
Samsung Odyssey
Windows 10 Pro 16299.251
Windows is up to date.

Please help :/


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  • Hi KirbyOfOcala,

    This is known issue with the latest update patch, and we're working to resolve it in a subsequent update.


  • Martin123Martin123
    edited September 2018

    I have Windows 10 version 1803 version 17134.320 and am experiencing the same issue.
    Have tried reinstalling windows, updated all drivers, checking internet connection, troubleshooted windows update, sfc/scannow. etc. No difference, still cant get past the "Try Again" screen.
    Acer Aspire GTX1060, I7-8750, 16GB, 128GB SSD
    Acer AH101 mixed realty headset
    NOTE. the headset does work on friends lower spec older Acer with same windows build.

    SOLVED The problem was a registry issue as described by Fireplug. I changed the DWORD value to 1 and the software downloaded.

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