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Microsoft Windows Store and most of my apps Vanish from Hololens every few days!!

Hello All,

I am having a very odd issue with my Hololens. The Microsoft Windows Store and most of my apps vanish after a few days. I have to do a reset 3 times a week. After the reset everything works fine for a few days then all of a sudden the Store disappears and so do half of the apps I have installed.

Any ideas? I have tried updating to the latest version and still have the same issues.

Thank you!

Answers

  • It definitely sounds like something is messed up in there. When you do the device reset, are you doing it from the Settings on the device? If so, have you tried resetting it with the Device Recovery tool on a PC? That would be my next step if you have not done it yet.

  • @Jesse_McCulloch said:
    It definitely sounds like something is messed up in there. When you do the device reset, are you doing it from the Settings on the device? If so, have you tried resetting it with the Device Recovery tool on a PC? That would be my next step if you have not done it yet.

    Yes I am doing it from the settings. I will try it from the Device Recovery tool next time it happens to see if that helps.

    Thank you.

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