Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Error Code S0002261-101

Computer got unresponsive and freezes on connecting the mixed reality headset to system. On opening the mixed reality portal, it loads for at least 5 secs and becomes unresponsive, after 2-3 mins some graphical pixels starts to generate in the monitor.

My windows 10 and graphic driver is updated to the latest one. Currently i'm unable to use the mixed reality device due to this issue.

Please find the system details below:
Model - IMG-Win10x64P-1607-OSO-v16.4.1
Processor - Intel(R)Xeon(R) CPU E5-1650 v3 @3.50Ghz 3.50Ghz
RAM: 16GB
Graphic card: NVIDIA Quadro M4000
Windows Update successfully installed:
Windows 10 version 1709 (KB4041994)
cumulative update for windows 10 version 1709 (KB4089848)

Answers

  • Hi @Vijay_Ravindran21,

    Error Code S0002261-101 usually means the HDMI adapter you are using is incompatible with Windows Mixed Reality.

    Please see the supported and recommended HDMI to mini display port (DP) dongle here.

    Besides, you can use Windows Mixed Reality PC Check app to see whether the device can support Windows Mixed Reality in its current state.

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