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Acer Mixed Reality Controllers (No longer Pairing)??

DakrowwDakroww ✭
in Setting up Windows Mixed Reality

Two days ago after updating my windows... I opened up the WMR and all of the sudden I got the blue screen of death error... Afterwards, everything seemed to be working fine, but my controllers would no longer work. I tried reinstalling WMR and Reinstalling the bluetooth drivers and nothing. My controllers will not pair no matter what I do. I have not tried completely resetting windows yet, but I may end up trying to do that. I am at a loss...

Answers

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    JayZuoJayZuo mod

    Hi Dakroww,

    Have you tried to perform device recovery to reset the controller back to factory settings.

    To recover your device:

    1. Unplug and power off the controllers.
    2. Open the battery cover.
    3. Insert batteries (ensure you have good batteries when performing device recovery).
    4. Press and hold pairing button (tab at the bottom under the batteries).
    5. While holding pairing button, power on the controller by pressing and holding the Windows button for 5 seconds (keep both buttons held).
    6. Release buttons and wait for controller to power on. This takes up to 15 seconds and there are no indicators when device recovery is happening. If device powers on immediately on button release, recovery button sequence did not get registered and you need to try again.
    7. Remove old controller associations from Bluetooth settings (Settings->Bluetooth>other devices, select "Motion controller - Left" or "Motion controller - Right" and Remove device. After that pair controller with PC again.
    8. After connecting with host and HMD, device will update firmware to latest available.
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    DakrowwDakroww ✭

    I tried this and the
    controllers still will not connect

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    JayZuoJayZuo mod

    Hi Dakroww,

    What do you mean "the controllers still will not connect"? Can you find the Motion Controllers when adding a device in Setting? If you can find the controllers, did you get any error when pairing?

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