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I plug my hp mixed reality headset but after a bit the it doesn't recognize the usb?

my hardware is:

  • MSI ProSeries AMD Ryzen B350 DDR4 VR Ready HDMI USB 3 micro-ATX Motherboard (B350M PRO-VDH)
  • AMD Ryzen 5 1400 Processor with Wraith Stealth Cooler (YD1400BBAEBOX)
  • MSI Computer Video Graphic Cards GeForce GTX 1050 TI GAMING X 4G
  • HP - Mixed Reality Headset (2018)

Answers

  • Hi, please try to update your drivers and Windows to the latest version. If it still does not work please let me know.

  • @Akira_Chen said:
    Hi, please try to update your drivers and Windows to the latest version. If it still does not work please let me know.

    I checked and made sure all drivers and windows 10 is updated and still isn't working.

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