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BSOD crash upon loading a particular app; unplugging headphones from WMR device avoids the crash

I'm wondering if anyone here has experienced anything like this crash before and/or have some ideas on how to fix it. The basic summary is:

  • The crash occurs for EXA (my VR music app) but not other apps
  • It doesn't occur for my WMR device (which doesn't have a headphone jack), but it does occur for other users (who have different devices)
  • The crash occurs immediately upon startup, and results in blue-screen-of-death
  • The only useful debugging info was found within a memory dump, which pointed to usbaudio2.sys as the cause of the crash
  • Unplugging headphones from the WMR device avoids the crash, which also points to an audio-related issue

My best guess is that it's related to EXA's custom audio system, probably at the time when initializing the audio device (this occurs outside of Unity, in a C++ DLL that uses PortAudio). EXA uses low-latency settings when initializing audio devices, so maybe the WMR audio crashes when a particular combination of settings is used?

Does anyone have any technical knowledge/experience about WMR audio... or can point me to someone who does?


Full discussion thread with lots of notes, including details from a memory dump:

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