Hello everyone.

The Mixed Reality Forums here are no longer being used or maintained.

There are a few other places we would like to direct you to for support, both from Microsoft and from the community.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.

If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.

And always feel free to hit us up on Twitter @MxdRealityDev.

HoloLens keeps asking for old login after performing recovery

A colleague used one of our devices and set it up with his own account and password.
When he returned it there was a login screen asking for his password. Since I couldn't access Settings to reset the device, I installed the WDRT on a PC as recommended, and the app installed the latest version of Windows Holographic and reset the device, and I went through the initial setup again using my own account (which was successful).

The problem is, yesterday when I tried to use the device it went back to asking for my colleague's old login. I did another reset with the WDRT and went through initial setup again with the new account, but today it has again gone back to asking for my colleague's old login.

It sees like the WDRT is not actually doing a factory reset even though it's allowing me to set up the device with the new account. How can I do a proper reset and wipe my colleague's account so it won't keep locking out?

Sign In or Register to comment.