Odyssey+ Error 1-5

I get error 1-5 no matter what I do. Pc spec are : asus x99-a II - 5820k - Asus gtx 1080 a8g - Usb 3.0 pcie card (pexusb3s4v) - W10 1809 (fresh install but no more available update.

I've followed the troubleshooting guide without succes and wonder what is the next step? Is the device defective?

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