Hello everyone.

The Mixed Reality Forums here are no longer being used or maintained.

There are a few other places we would like to direct you to for support, both from Microsoft and from the community.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.

If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.

And always feel free to hit us up on Twitter @MxdRealityDev.

WMR controller won't enter pairing mode

edited February 2019 in Troubleshooting

I've used my WMR controller previously with no issue, however I recently went to set them up again and one of my two controllers will not enter pairing mode (holding the button inside the battery cover for three seconds). The other controller had no issue.

I followed the Device Recovery procedure here (https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/troubleshooting-windows-mixed-reality#device-recovery) and it seemed to work fine, but the controller still will not enter pairing mode.

I've also tried swapping to fresh batteries but that didn't help. No idea where to go from here.

I'm using a Lenovo WMR headset, though considering this issue is just between the WMR controller and the bluetooth connection on my PC, I doubt the headset matters in this case.


  • Options

    @benz145 Exact same issue here. Also seemed to complete device recovery/ factory reset successfully, but still no luck when keeping the pairing button down - LEDs just stay lit. Works fine with the other controller. Any progress on your end?

Sign In or Register to comment.