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Hololens 2 does not change or reboot


During testing our Trimble Hololens 2 suddenly died, we assumed that it just had run out of power. But, we can't charge it or do a hard reset.

It has been connected through the wallsocket for 5 hours now - no change.
We have tried alle avaliable solutions like holding down volume down and then power on. volume up and power etc.

What to do?

Is it dead?


  • If you bought it from Trimble you should reach out to Trimble for a replacement. From what I see though you already went through the device reset page and didn't have any luck. Definitely give Trimble a call (or mail, or however their customer service works.)

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