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Unable to connect to device portal

I am unable to connect to the device portal via a browser or the HoloLens app on a Windows 10 PC. The browser responds with a JSON response of {"Reason":"Too many failed login attempts."}

I know the account is correct as I can login to the MSFT website and see that the device is connected to that account.

Any thoughts?


  • @jdeason23 sounds like the pairing password is the problem.
    When you pair, your are asked for a user name and password (not your MSA account, just some new pairing user name and password that you create for pairing).

    You may have entered in the wrong user name and password a number of times to trigger this message. So the best course of action would be to now unpair all from the Developer mode screen on you device, then repair and take care to create a new user name and password for your Device Portal credentials when asked and make note of that user name and password because you will be asked for it once in a while.


    Windows Holographic User Group Redmond

    WinHUGR.org - - - - - - - - - - - - - - - - - - @WinHUGR
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