Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Unable to connect to device portal

I am unable to connect to the device portal via a browser or the HoloLens app on a Windows 10 PC. The browser responds with a JSON response of {"Reason":"Too many failed login attempts."}

I know the account is correct as I can login to the MSFT website and see that the device is connected to that account.

Any thoughts?


  • @jdeason23 sounds like the pairing password is the problem.
    When you pair, your are asked for a user name and password (not your MSA account, just some new pairing user name and password that you create for pairing).

    You may have entered in the wrong user name and password a number of times to trigger this message. So the best course of action would be to now unpair all from the Developer mode screen on you device, then repair and take care to create a new user name and password for your Device Portal credentials when asked and make note of that user name and password because you will be asked for it once in a while.


    Windows Holographic User Group Redmond

    WinHUGR.org - - - - - - - - - - - - - - - - - - @WinHUGR
    WinHUGR YouTube Channel -- live streamed meetings

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