Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Snapped, busted headband strap

Anyone else suffer from a busted Hololens headband strap? For the most part it seems like a solid piece of hardware but during one sessions a user went to tighten the headband strap and it snapped on the thin plastic part.


Best Answer


  • The support team was most helpful in resolving this issue. Thanks!

  • @Keth said:
    The support team was most helpful in resolving this issue. Thanks!

    How did they resolve it? Could you share your experience?

  • Hi..I had the same prob.. was trying to plug the cable for charging and the loose headband was blocking the charging port. So I gently pushed aside the headband strap and the thin plastic stopper at the tip of the memory foam just snapped.

  • I had the same problem. I pulled the headband out to fit it over my head and it broke. We're still working with support but in the meantime I designed a fix using additive manufacturing. If you have access to a 3D printer this might work for you:


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