Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Unable to connect via WiFi after update to Windows 10.0.14393.448


I just updated my HoloLens to Windows 10.0.14393.448 but now I am no longer able to connect to the device portal via WiFi. It will only work via USB.

I'm also unable to ping the HoloLens IP address, but I never tried that before the update, so I'm not sure if that is supposed to work.

HoloLens Companion is also unable to connect.

Anyone ideas?



  • Seems to be working for me. Are you connecting to the internet ok from the Hololens? Are you sure you are on the same network / mask (although it would be strange for it to change after update).

  • Jimbohalo10Jimbohalo10 ✭✭✭
    edited November 2016

    This is probably similar to this post

    Some HoloLens Devices need a network reset Unpair All. Some seem to need a full factory reset, but first of reset/power down your wireless router first.

    You CANNOT ping your HoloLens device there is no ping port responder service, the networking is like that of a Windows Lumina Phone

  • Download the latest Wi-Fi drivers from the manufacturer website and install it after that:

    1. Unplug the Wireless Router from the power socket.
    2. Wait approximately one minute.
    3. Plug the wireless router back into the** power socket.**
    4. Reboot the Windows 10 device and try connecting again to the Wi-Fi network to see if it works.

    Hope doing this will solve the Wi-Fi issue.

    The given information is taken from: http://www.fixwindowserrors.biz/blog/fix-wi-fi-stopped-working-after-updating-windows-10/?utm_source=forum&utm_medium=ref&utm_campaign=bl

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