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HoloLens stuck in record mode

My repro steps: (1) Restart Hololens. (2) Launch HoloMaps by Taqtile. (3) Observe flashing red REC in left upper corner and reduced resolution.

Anyone know how to fix this?

(If not, does anyone know how to contact official Microsoft support?)

Mikey Wetzel

Answers

  • james_ashleyjames_ashley ✭✭✭✭
    edited November 2016

    @MikeyWetzel,

    If this continues, you might want to try a factory reset. It doesn't sound like a hardware issue, so that ought to do the trick (but you're going to lose all your apps and settings in the process).

    James Ashley
    VS 2017 v5.3.3, Unity 2017.3.0f3, MRTK 2017.1.2, W10 17063
    Microsoft MVP, Freelance HoloLens/MR Developer
    www.imaginativeuniversal.com

  • Getting this too - not sure what caused it. Seeing when you use Skype, and it means you can't share both ways :(

  • kimptoc, did you find a solution? I still have this problem on mine. I'm not even in an app, but just the settings page. I ask Cortana to stop recording but she says there is no recording to stop.

    Mikey Wetzel

  • Heads up that I'm still (after many months) having this problem. Factory reset didn't fix it. (Yeah, explain that one to me!)

    Booting up Hololens from scratch, with no apps running, and the (O)REC is flashing in the upper left corner.

    I can ask Cortana to stop recording and she replies that "There is no recording to stop."

    I really wish I could figure this out.

    Mikey Wetzel

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