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How to factory reset HoloLens

shakeelshakeel ✭
in Questions And Answers

Unfortunately, we were unable to login to HoloLens because our Windows account redirects to a web page to login and we are stuck. We created a new Microsoft account not tied to the company domain, but now we are unable to specify this new account to login.

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    DavidKlineMSDavidKlineMS mod
    edited May 2016 Answer ✓

    @shakeel,

    You can reset back to factory settings (all data will be removed, and you will need to re-run the Out Of Box Experience). using one of the steps outlined in our documentation. Since you mention that you are unable to log back into your HoloLens, you are likely going to need to use the Windows Device Recovery Tool.

    Thanks,
    David

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