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HP Headset not Working

I'm trying to setup the HP Mixed Reality Headset. Got the specs OK; Insider version 16257. The headset is not seen by the Mixed Reality Portal and has no display. The Device Manager shows an error (Code 31) under Mixed Reality devices | HoloLens Sensors. The HoloLens Sensors under Imaging devices shows OK.

Seen the troubleshooting webpage. Tried multiple USB 3.0 ports; unplugging, restarting; uninstalling drivers; uninstalling drivers in safe mode; ...

Any thoughts??



  • Jimbohalo10Jimbohalo10 ✭✭✭
    edited August 2017

    Hi @Pete
    Suggest you upvote in Windows mixed Reality Feedback- HP Mixed Reality Headset error and maybe make a new posting copying the information supplied above as this may have to be fed back to HP Engineers.
    The HP headset is relatively new to this forum so doubt may people have experience of this headset.
    Select Category "Mixed Reality" and in the search Bar HP Mixed Reality

  • Jimbohalo10Jimbohalo10 ✭✭✭
    edited August 2017

    Since checking found the statement Windows Mixed Reality problems

    If you update to Build 16215 (onward) without setting up Mixed Reality, you will not be able to download Mixed Reality software.

    New Windows Mixed Reality developers need to install build 16193 or the Windows 10 Creators Update (Build 14939), plug in the Windows Mixed Reality headset and set up Mixed Reality, then upgrade to the latest FAST build for the best development experience. If you update to Build 16215 without setting up Mixed Reality, you will not be able to download Mixed Reality software.

    This sounds awkward, but even more from MR updates

    You have to go back

    Mixed reality known issues
    Mixed Reality Software Download for new developers: If you are a new Mixed Reality developer or if you see an error message stating "We couldn't download the Windows Mixed Reality software.", please install build 16193 and then install the Mixed Reality Software manually:
    Go to the Windows Insider Preview ISO download page
    Ensure that you are signed in with your Microsoft account
    From the "Select edition" drop-down menu, select "Windows 10 Insider Preview - Build 16193", and follow the steps to download the ISO file
    On the same page, download Feature On Demand Insider Preview (part 1), which contains the Mixed Reality Software
    Open the "Windows_InsiderPreview_FOD1_x64_en-us_16193.iso" file, and copy Microsoft-Windows-Holographic-Desktop-FOD-Package.cab file to a known location
    Install Windows 10 Insider Preview - Build 16193
    Add Mixed Reality Software via PowerShell, by launch an elevated PowerShell Session (Run as Administrator), and run the following command: Add-WindowsPackage -Online -PackagePath
    Launch the Settings app, select "Update & Security", then "Windows Insider Program" and opt-in to Windows Insider Preview FAST Flights.

    You should meet the hardware requirement from the HP Store

    Graphics GPU
    Desktop: NVIDIA GTX 980/1060 | AMD Radeon RX 480 (8GB) equivalent or greater | DX12 and WDDM 2.2 capable GPU

    Graphics drivers
    Windows Display Driver Model (WDDM) 2.2

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