Hello everyone.
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There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
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And always feel free to hit us up on Twitter @MxdRealityDev.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
Acer headset, blue Square in left eye
I'm seeing a blue Square through my left lens when connected and navigating the cliffhouse, and it doesn't go away no matter what I launch. It's also there during the setup phase, but wasn't during my initial setup. Is anybody else having this issue?
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Best Answer
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Jesse_McCulloch admin
I would first recommend getting your machine on the Insiders Fast Ring builds. The Mixed Reality Portal is dependent on optimizations being built into the OS level, and there have been significant performance and stability improvements between 15063, which is commonly known as the Creators Update, and the current fast ring build, which is 16257. Almost everyone I have talked to that has been having issues with their headsets has seen them resolved by moving up to the latest insider build.
5
Answers
Let's get some environment info on your side. Please tell us your OS version and Header model version.
About how to get the model version, please follow these steps:
Under the category "Mixed reality devices", right click "Acer Mixed Reality" and click on properties
Click on the "Details" tab at the top, and for the "Property" dropdown, select "Model"
The firmware bundle version is listed under "Value" - in this screenshot, we have A85-B2-2i2.
I would first recommend getting your machine on the Insiders Fast Ring builds. The Mixed Reality Portal is dependent on optimizations being built into the OS level, and there have been significant performance and stability improvements between 15063, which is commonly known as the Creators Update, and the current fast ring build, which is 16257. Almost everyone I have talked to that has been having issues with their headsets has seen them resolved by moving up to the latest insider build.