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Acer headset, blue Square in left eye

I'm seeing a blue Square through my left lens when connected and navigating the cliffhouse, and it doesn't go away no matter what I launch. It's also there during the setup phase, but wasn't during my initial setup. Is anybody else having this issue?

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Answers

  • @Timheise300 said:
    I'm seeing a blue Square through my left lens when connected and navigating the cliffhouse, and it doesn't go away no matter what I launch. It's also there during the setup phase, but wasn't during my initial setup. Is anybody else having this issue?

    Let's get some environment info on your side. Please tell us your OS version and Header model version.

    About how to get the model version, please follow these steps:

    1. Open Device Manager
    2. Under the category "Mixed reality devices", right click "Acer Mixed Reality" and click on properties

    3. Click on the "Details" tab at the top, and for the "Property" dropdown, select "Model"

    4. The firmware bundle version is listed under "Value" - in this screenshot, we have A85-B2-2i2.

  • edited August 2017
    Thanks for replying! My model number is AH100, and my OS version is 1703, OS build 15063.502.
  • Im trying to add an image of the headset properties, but I can't seem to upload it, but I also noticed that my headset is listed as "Acer AH100", rather than Acer Mixed Reality, underneath Mixed Reality Devices. I also discovered during some testing that the blue Square isn't present when I connect to my laptop, and the cliffhouse is fully furnished, whereas the cliffhouse on my desktop, where I'm having this issue, is entirely empty.
  • Great, thanks! I'll set it to Fast builds and update and see what happens!
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