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HP Headset erratic behavior

Hi,

I'm having an issue with the HP HeadSet, after two minutes of normal operation it starts flickering the displays, I can repro both on my laptop and a brand new MSI Trident 3 GFX 1060, if I reboot, everything back to normal, then after a minute same issue

Maybe the hardware is faulty or is a software/drivers issue (using the latest drivers for everything)

Both systems are running insider builds (15063)

Any help will be appreciated

Tagged:

Best Answer

  • JesusJesus
    Accepted Answer

    @Jesus said:
    Finally I was able to update to insider build 16257.1 and now I'm stuck on Check your display cable on MIxed Reality Portal.

    All problems fixed, headset is working now as expected!

Answers

  • @jesus: 15063 is not an insider build, it is the creators update. I would recommend moving to the fast ring, the current fast ring build is 16257. There are significant stability and performance differences between the two builds.

  • Hi Jesse, I though I was running the right build, I got them downloaded but not applied for some reason, will give this a try and update the thread.

    Thanks!

  • Finally I was able to update to insider build 16257.1 and now I'm stuck on Check your display cable on MIxed Reality Portal.

  • JesusJesus
    Accepted Answer

    @Jesus said:
    Finally I was able to update to insider build 16257.1 and now I'm stuck on Check your display cable on MIxed Reality Portal.

    All problems fixed, headset is working now as expected!

  • What did you have to do to resolve it?

  • @Jesse_McCulloch said:
    What did you have to do to resolve it?

    First thing I'm using a different computer with a better GPU with insiders build 16257.1

    Also, I update the HP HeadSet firmware to the recommended version by Microsoft

    The headset is working perfectly, resolution is great and I have to say latest insider version improves a lot the quality and behavior.

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