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HoloTour crashes on Geforce 1050 Ti w/ Acer MR Headset

Hi, I am experiencing crashes when I attempt to run the HoloTour app within the Mixed Reality portal. Is there anything I can do to grab telemetry or dig deeper to see what's causing the error? If I select to allow the apps to auto-select a graphics card (integrated or Nvidia discrete), the app works, but I see large patches of green. If I force the app to use the discrete GPU, it crashes as soon as I select it from the MR portal. It also crashes the MR portal, so I'm not sure this is limited to HoloTour. Please look me up on Skype for business (I'm the only Michael Milazzo @ Microsoft). Not sure who to reach out to, thanks!

Answers

  • yes,and i crashes on alienware15R3(GTX1070) with HP MR headset,please repair

  • @mmilazzo said:
    Hi, I am experiencing crashes when I attempt to run the HoloTour app within the Mixed Reality portal. Is there anything I can do to grab telemetry or dig deeper to see what's causing the error? If I select to allow the apps to auto-select a graphics card (integrated or Nvidia discrete), the app works, but I see large patches of green. If I force the app to use the discrete GPU, it crashes as soon as I select it from the MR portal. It also crashes the MR portal, so I'm not sure this is limited to HoloTour. Please look me up on Skype for business (I'm the only Michael Milazzo @ Microsoft). Not sure who to reach out to, thanks!

    If you see green patches where moving content is located, it is very likely a video driver issue.

    I had the same problem with a newer Radeon driver that I installed. I reverted back to the one I had that was functioning perfectly. Problem solved.

    I don't think the HoloTour app has anything to do with this.

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