The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
Hololens can't connect to wifi at all, after reset crashes in setup
Hey folks. Hololens Twitter sent me here. It seems my device is having hardware problems.
Today after a week or so developing strictly in-emulator I turned the hololens on to find it wasn't autoconnected to our wifi. The wifi settings page came up as an empty grey box and after repeated reboots nothing I tried could get actual wifi networks, or any settings at all, to appear. I next tried a factory reset from the settings. The device takes me through the calibration and gesture training, then asks me to choose my region. After I choose my region cortana says a line about signing into an account, the UI starts loading a new menu, and then returns to region select. After that, choosing a region just loads the region select menu again. Restarting the device just means it crashes BEFORE region select - it is permanently stuck at the end of the gesture tutorial. My assumption is the device needs to use the WiFi card to start the next step and because that isn't working it's crashing the application.
I tried doing a complete software reinstall using the windows device recovery tool, but nothing changed. After calling Microsoft support and getting someone who had never heard of the Hololens before, I went online and opened a Microsoft Support request. In case anyone with influence reads this, the number is 117090516288370. My team is in the midst of a critically important product iteration and we need a working developer device to test. Does anyone have advice on 1) anything I could try that might fix this 2) what to do if we need to RMA the device. What's the fastest way to get another working Hololens developer unit?
If anyone reading this is in the Northeast region and has a HoloLens they could lend/lease to my team for a week or two, please reply and we can figure something out.