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Desktop App Shows Black

Earlier today everything was working fine, and the desktop displayed fine in the Portal.

Now, the desktop app is just a black window.

I can't figure out what setting changed to cause this.


  • Hi ssjbardock,

    I'm an engineer at MSFT working on Windows Mixed Reality. We'd be happy to help. Can you please tell me a bit more about your PC's specs (e.g. discrete GPU vs. iGPU)?
    Additionally, have you already filed a bug on this via Feedback Hub? If so, please send me the short link via a direct message.

    If not, here are the instructions:

    To get a short link, go to Feedback > My Feedback, click on the issue, and use the Share icon to get a shortened URL.


  • I am experiencing the same issue. I'm using Samsung Odyssey. My machine is a Lenovo Y720 with a GTX1060, intel i7 2.8, 24GB RAM.

    Win 10 Home
    Version: 1709
    OS Build: 16299.64

    Here is a link to the ticket. I added some extra details and a screenshot

  • I am experiencing this same issue. Everything was fine until mid-December, then the desktop app stopped working and only showed black. Here is my setup details:

    • ASUS Zenbook UX501J
    • GeForce GTX 960M
    • 16GB RAM
    • i7 4720HQ 2.6GHz
    • Windows 10 Pro
    • Version 1709
    • OS Build: 16299.125

  • I have had the same problem for about three to four weeks now. I have been using an Acer Predator 300 with 1060 graphics card and an i7 CPU. It has 16 GB of ram.

  • 4 years later and still no fix posted?

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