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My HoloLens OS cannot update
cskimo
✭
I have a problem when updating HoloLens
My Company has 3 HoloLens.
Today I tried to update the HoloLens OS to latest version
One of them cannot be updated
Current version of the HoloLens:
Windows Holographic
10.0.11082.1033
BitLocker: Disabled
When I go to settings > Update, it shows there is update
Update are available.
Windows Holographics 10 (10.0.14393.0) - This update can help make your HoloLens work even better.
The download progress bar keep 11%, after a while, it will try to update,
but the update keep fail with the following message:
Some update files are missing or have problems. We'll try to download the update again later (0x80073712)
I have Reset the devices, wifi is connected well, and I could open websites with Edge
Is there any workaround to make my HoloLens up-to-date?
Best Answer
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Options
Hi Cskimo,
My name is Yang and I'm an engineer working on Mixed Reality at Microsoft. I'm sorry to hear you're having issues with Windows updates.
Please follow these instructions to perform a full Hololens device recovery. This will erase all data and settings on the device and reset to a clean state.
Please let me know if you are able to update after performing the device recovery. Thanks
Yang
5
Answers
Hi Cskimo,
My name is Yang and I'm an engineer working on Mixed Reality at Microsoft. I'm sorry to hear you're having issues with Windows updates.
Please follow these instructions to perform a full Hololens device recovery. This will erase all data and settings on the device and reset to a clean state.
Please let me know if you are able to update after performing the device recovery. Thanks
Yang
Thanks so much! let me try later today.
With the Windows Device Recovery Tool, I have updated my HoloLens to 10.0.14393.576.
Thanks so much, my issue is resolved!