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My HoloLens OS cannot update

edited October 2017 in Questions And Answers

I have a problem when updating HoloLens

My Company has 3 HoloLens.
Today I tried to update the HoloLens OS to latest version
One of them cannot be updated

Current version of the HoloLens:
Windows Holographic
BitLocker: Disabled

When I go to settings > Update, it shows there is update
Update are available.
Windows Holographics 10 (10.0.14393.0) - This update can help make your HoloLens work even better.

The download progress bar keep 11%, after a while, it will try to update,
but the update keep fail with the following message:
Some update files are missing or have problems. We'll try to download the update again later (0x80073712)

I have Reset the devices, wifi is connected well, and I could open websites with Edge
Is there any workaround to make my HoloLens up-to-date?

Best Answer


  • Thanks so much! let me try later today.

  • cskimocskimo
    edited October 2017

    With the Windows Device Recovery Tool, I have updated my HoloLens to 10.0.14393.576.
    Thanks so much, my issue is resolved!

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