Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

My HoloLens OS cannot update

cskimocskimo
edited October 2017 in Questions And Answers

I have a problem when updating HoloLens

My Company has 3 HoloLens.
Today I tried to update the HoloLens OS to latest version
One of them cannot be updated

Current version of the HoloLens:
Windows Holographic
10.0.11082.1033
BitLocker: Disabled

When I go to settings > Update, it shows there is update
Update are available.
Windows Holographics 10 (10.0.14393.0) - This update can help make your HoloLens work even better.

The download progress bar keep 11%, after a while, it will try to update,
but the update keep fail with the following message:
Some update files are missing or have problems. We'll try to download the update again later (0x80073712)

I have Reset the devices, wifi is connected well, and I could open websites with Edge
Is there any workaround to make my HoloLens up-to-date?

Best Answer

Answers

  • Thanks so much! let me try later today.

  • cskimocskimo
    edited October 2017

    With the Windows Device Recovery Tool, I have updated my HoloLens to 10.0.14393.576.
    Thanks so much, my issue is resolved!

Sign In or Register to comment.