Hello everyone.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
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Hololens Bluetooth not working
kbigelow
✭
Just purchased the Hololens a few weeks ago. During setup I could not pair the clicker. Once everything was setup I went to the setting area and could not find the "devices bluetooth" icon to pair or use any bluetooth devices on the hololens.
I did a hololens reset as well a full factory reset using with window device recovery tool. Updated all the latest updates.
Still nothing.
Anyone else have this problem?
Thanks!
0
Answers
Hi kbigelow,
My name is Geoff and I'm an engineer working on the Windows Mixed Reality team at Microsoft.
Just to clarify, you aren't able to find the location in the Settings app on your Hololens to pair Bluetooth devices? If you bloom, and open the Settings app, air tap "Devices", and then air tap "Bluetooth" on the left.
Please also make sure your clicker is charged - if it makes it easier, try to keep it charging via the micro USB cable during the pairing procedure.
Thanks,
Geoff
Thanks for the reply Geoff.
Under the settings no Bluetooth devices icon is present. I have put in a ticket with Microsoft support and they have declared that the hololens itself has a hardware problem.
They have issued an RMA and I am in the process of waiting for a replacement.