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Hololens Bluetooth not working

Just purchased the Hololens a few weeks ago. During setup I could not pair the clicker. Once everything was setup I went to the setting area and could not find the "devices bluetooth" icon to pair or use any bluetooth devices on the hololens.

I did a hololens reset as well a full factory reset using with window device recovery tool. Updated all the latest updates.

Still nothing.

Anyone else have this problem?



  • Hi kbigelow,

    My name is Geoff and I'm an engineer working on the Windows Mixed Reality team at Microsoft.

    Just to clarify, you aren't able to find the location in the Settings app on your Hololens to pair Bluetooth devices? If you bloom, and open the Settings app, air tap "Devices", and then air tap "Bluetooth" on the left.

    Please also make sure your clicker is charged - if it makes it easier, try to keep it charging via the micro USB cable during the pairing procedure.



  • Thanks for the reply Geoff.

    Under the settings no Bluetooth devices icon is present. I have put in a ticket with Microsoft support and they have declared that the hololens itself has a hardware problem.

    They have issued an RMA and I am in the process of waiting for a replacement.

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