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No Audio from Apps within Mixed Reality Portal

Reposting for visibility since other thread is marked "ANSWERED": https://forums.hololens.com/discussion/8464/no-sound-from-videos

I have the creators update and cannot hear any audio from applications within the Mixed Reality Portal. My Windows is version 1709 (OS Build 16299.64).

I have tried: microsoft edge (youtube), movies application, and VLC. There are a few other posters with the same issue.

I am using the HP HMD Mixed Reality Headset.


  • Hi meowmeyer
    For your question, here is a more efficient way that you could submit your question in Feedback Hub.
    Feedback Hub is a Microsoft Store app, the download link is here.
    Mixed Reality Team can fetch application logs directly by Feedback hub. It is quite helpful for solving your problem. It also lets you provide screenshots. The more info you can give, the better.

    After you downloading:

    1. Click Feedback

    1. Click Add new Feedback

    1. Choose Mixed Reality in Category and fill in other information for your problem

    1. Submit

    Hope my answer helps.

    Best regards
    Akira Chen

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