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dell visor freeze at gaze at gem

Hi there,
during setting up the dell visor it doesn't go any further than gaze at the gem, it recognizes when I am gazing at it, but nothing else happens, what is wrong ? any help is greatly appreciated.
Regards,
Arzhang
P.S> i have one of these new aleinware , all drivers are uptodate

Answers

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    Did you figure out what was wrong? Experiencing a similar issue.

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    edited October 2019

    Same issue here, I cannot go further, because the gem not responds to my gaze.

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    Anyone figured it out what was wrong?

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    @arzhang said:
    Hi there,
    during setting up the dell visor it doesn't go any further than gaze at the gem, it recognizes when I am gazing at it, but nothing else happens, what is wrong ? any help is greatly appreciated.
    Regards,
    Arzhang
    P.S> i have one of these new aleinware , all drivers are uptodate

    @arzhang said:
    Hi there,
    during setting up the dell visor it doesn't go any further than gaze at the gem, it recognizes when I am gazing at it, but nothing else happens, what is wrong ? any help is greatly appreciated.
    Regards,
    Arzhang
    P.S> i have one of these new aleinware , all drivers are uptodate

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    My headset is a Lenovo Explorer. Anywhere else, it is working fine, for example in steam.

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