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HoloShellApp Crashing ( AppCrash_HoloShellApp.exe ) after running fine for 3 days
PRIMARY ISSUE: HEADSET BLACKS OUT FREQUENTLY WHEN IN MR
NOTE: This could have stated after I downloaded the Windows 10 Fall Creator's Update, but I'm not totally sure. But, when I plugged the HMD into the system when the system arrived all was well. A few days later I decided to install the Fall Creators update. That is the only thin I can think of as being the probable cause-- unless it was an automatic update that is the culprit.
In any event, please review the attached info. If I need to return the headset, please let me know.
I have the Samsung Odyssey Headset. It has run fine for 3 days. Then it started crashing very frequently both prior to and during use.
The controllers beams disappear or the controllers themselves don't show up.
The headset goes black and sometimes requires rebooting the machine.
Everything is brand new the computer and the headset.
I've installed apps from the store, Unity3D, Visual Studio and XSplit broadcaster. But they were all working fine together.
I've checked the Event Viewer logs and can see that there are very many APPCRASH Entries for the HoloShellApp.
If I try running the HoloShellApp from the command line, I get a new APPCRASH EventLog Entry every time-- not sure if I could run that way though, I was just experimentally trying to reproduce the issue.
I have updated NVIDIA Drivers, but did not help.
Anyway, what was initially very stable, is now very unstable.
HoloShellApp.exe Version 10.0.16299.98
Samsung Odessey Headset: Firmware Version 1.0.5
Acer Predator Max-Q GXT 1080 Driver version: 382.90
Windows 10 Home Version: 1709 OS BUILD: 16299.125
I tracked down using EventViewer:
Running from command line:
C:\Windows\holoshell\HoloShellApp.exe // CRASHES EVERYTIME
Sig.Name=Fault Module Name
Sig.Name=Fault Module Version
Sig.Name=Fault Module Timestamp
DynamicSig.Name=Additional Information 1
DynamicSig.Name=Additional Information 2
DynamicSig.Name=Additional Information 3
DynamicSig.Name=Additional Information 4
UI=Windows Mixed Reality has stopped working
NVIDIA System Information report created on: 12/25/2017 20:23:19
System name: LAPTOP-PNDFN7JR
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1080 with Max-Q Design
Driver version: 382.90
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 2560
Core clock: 1290 MHz
Memory data rate: 10010 MHz
Memory interface: 256-bit
Memory bandwidth: 320.32 GB/s
Total available graphics memory: 24550 MB
Dedicated video memory: 8192 MB GDDR5X
System video memory: 0 MB
Shared system memory: 16358 MB
Video BIOS version: 86.04.6F.00.0F
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1BE0 123E1025
Part Number: 2915 0010
NvGFTrayPluginr.dll 220.127.116.11 NVIDIA GeForce Experience
NvGFTrayPlugin.dll 18.104.22.168 NVIDIA GeForce Experience
nvui.dll 22.214.171.12490 NVIDIA User Experience Driver Component
nvxdplcy.dll 126.96.36.19990 NVIDIA User Experience Driver Component
nvxdbat.dll 188.8.131.5290 NVIDIA User Experience Driver Component
nvxdapix.dll 184.108.40.20690 NVIDIA User Experience Driver Component
NVCPL.DLL 220.127.116.1190 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.970.0 NVIDIA Control Panel
nvCplUI.exe 8.1.970.0 NVIDIA Control Panel
nvWSSR.dll 18.104.22.16890 NVIDIA Workstation Server
nvWSS.dll 22.214.171.12490 NVIDIA Workstation Server
nvViTvSR.dll 126.96.36.19990 NVIDIA Video Server
nvViTvS.dll 188.8.131.5290 NVIDIA Video Server
NVSTVIEW.EXE 184.108.40.20690 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 220.127.116.1190 NVIDIA 3D Vision Test Application
NVSTRES.DLL 18.104.22.16890 NVIDIA 3D Vision Module
nvDispSR.dll 22.214.171.12490 NVIDIA Display Server
NVMCTRAY.DLL 126.96.36.19990 NVIDIA Media Center Library
nvDispS.dll 188.8.131.5290 NVIDIA Display Server
PhysX 09.17.0524 NVIDIA PhysX
NVCUDA.DLL 184.108.40.20690 NVIDIA CUDA 8.0.0 driver
nvGameSR.dll 220.127.116.1190 NVIDIA 3D Settings Server
nvGameS.dll 18.104.22.16890 NVIDIA 3D Settings Server