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HoloShellApp Crashing ( AppCrash_HoloShellApp.exe ) after running fine for 3 days

edited December 2017 in Q&A and Discussions

PRIMARY ISSUE: HEADSET BLACKS OUT FREQUENTLY WHEN IN MR

NOTE: This could have stated after I downloaded the Windows 10 Fall Creator's Update, but I'm not totally sure. But, when I plugged the HMD into the system when the system arrived all was well. A few days later I decided to install the Fall Creators update. That is the only thin I can think of as being the probable cause-- unless it was an automatic update that is the culprit.

In any event, please review the attached info. If I need to return the headset, please let me know.

SYMPTOMS:

I have the Samsung Odyssey Headset. It has run fine for 3 days. Then it started crashing very frequently both prior to and during use.

The controllers beams disappear or the controllers themselves don't show up.
The headset goes black and sometimes requires rebooting the machine.

Everything is brand new the computer and the headset.

I've installed apps from the store, Unity3D, Visual Studio and XSplit broadcaster. But they were all working fine together.

I've checked the Event Viewer logs and can see that there are very many APPCRASH Entries for the HoloShellApp.

EXPERIMENT:

If I try running the HoloShellApp from the command line, I get a new APPCRASH EventLog Entry every time-- not sure if I could run that way though, I was just experimentally trying to reproduce the issue.

I have updated NVIDIA Drivers, but did not help.

Anyway, what was initially very stable, is now very unstable.

========================================================================================================================

SYSTEM DETAIL:

HoloShellApp.exe Version 10.0.16299.98

Samsung Odessey Headset: Firmware Version 1.0.5

Acer Predator Max-Q GXT 1080 Driver version: 382.90

Windows 10 Home Version: 1709 OS BUILD: 16299.125

I tracked down using EventViewer:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HoloShellApp.exe_42f6d6b2dde9aca356daf952c594211912678_ba74baf0_70edab1b\Report.wer

Running from command line:
C:\Windows\holoshell\HoloShellApp.exe // CRASHES EVERYTIME

EventType=APPCRASH
EventTime=131587265191314077
ReportType=2
Consent=1
UploadTime=131587265193368476
ReportStatus=268439552
ReportIdentifier=f5602ebc-8d15-423e-9f62-396a72bd6496
IntegratorReportIdentifier=6c64a209-1050-4232-9c05-292da5c21bd6
Wow64Host=34404
NsAppName=HoloShellApp.exe
AppSessionGuid=00002200-0002-0007-bf7a-8ba6eb7dd301
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00007bb44f7d6e76a2acf19e0c44ffc4ec9690af314d!HoloShellApp.exe
TargetAppVer=2017//11//26:20:35:32!35dc6!HoloShellApp.exe
BootId=4294967295
TargetAsId=2778
Response.BucketId=a724af3543aa9158a36260bd9dfd0ef9
Response.BucketTable=4
Response.LegacyBucketId=1396785201953967865
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=HoloShellApp.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.16299.98
Sig[2].Name=Application Timestamp
Sig[2].Value=5a1b2594
Sig[3].Name=Fault Module Name
Sig[3].Value=combase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.16299.15
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=3db461b4
Sig[6].Name=Exception Code
Sig[6].Value=80070057
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000a50e6
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.16299.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=8782
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=8782b88ad72329a3c2309772fbadc109
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0da2
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0da244efdae25d494faeb9f0d53d882f
UI[2]=C:\Windows\holoshell\HoloShellApp.exe
UI[3]=Windows Mixed Reality has stopped working

========================================================================================================================

NVIDIA System Information report created on: 12/25/2017 20:23:19
System name: LAPTOP-PNDFN7JR

[Display]
Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1080 with Max-Q Design
Driver version: 382.90
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 2560
Core clock: 1290 MHz
Memory data rate: 10010 MHz
Memory interface: 256-bit
Memory bandwidth: 320.32 GB/s
Total available graphics memory: 24550 MB
Dedicated video memory: 8192 MB GDDR5X
System video memory: 0 MB
Shared system memory: 16358 MB
Video BIOS version: 86.04.6F.00.0F
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1BE0 123E1025
Part Number: 2915 0010

[Components]

NvGFTrayPluginr.dll 3.6.0.74 NVIDIA GeForce Experience
NvGFTrayPlugin.dll 3.6.0.74 NVIDIA GeForce Experience
nvui.dll 8.17.13.8290 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.8290 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.8290 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.8290 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.8290 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.970.0 NVIDIA Control Panel
nvCplUI.exe 8.1.970.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.8290 NVIDIA Workstation Server
nvWSS.dll 6.14.13.8290 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.8290 NVIDIA Video Server
nvViTvS.dll 6.14.13.8290 NVIDIA Video Server
NVSTVIEW.EXE 7.17.13.8290 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.8290 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.8290 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.8290 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.8290 NVIDIA Media Center Library
nvDispS.dll 6.14.13.8290 NVIDIA Display Server
PhysX 09.17.0524 NVIDIA PhysX
NVCUDA.DLL 6.14.13.8290 NVIDIA CUDA 8.0.0 driver
nvGameSR.dll 6.14.13.8290 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.8290 NVIDIA 3D Settings Server

[Licenses]

3DTV Play

Comments

  • edited June 2018

    Yes, I have the same issue.
    The only thing I did was to install more memory in my computer...

    Now it always crashes, both when trying to run the Mixed Reality Portal and if I manually run : C:\WINDOWS\HoloShell\HoloShellApp.exe from the CMD (as normla or Admin user)

    (I have a HP 1440 Mixed Reality Headset)

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