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LED lights on controller won't turn on

edited January 2018 in Troubleshooting
So my sister dropped the controller and now the LED lights won't turn on. It still vibrates and i can move around with it and everything I just can no longer see the controller on the screen or in the headset. Is it lost forever or is there a thing I can do to fix it, or can it even be fixed. Do I have to replace it?
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Answers

  • There is a more efficient way for you to solve this problem is submitting your question in Feedback Hub.
    Feedback Hub is a Microsoft Store app, the download link is here.
    Mixed Reality Team can fetch application logs directly by Feedback hub. It is quite helpful for solving your problem. It also lets you provide screenshots. The more info you can give, the better.
    For more specific operation steps please refer to this question.

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