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Windows Mixed Reality issue - Cannot get past "Connect Your Headset"

edited February 2018 in Q&A and Discussions

Uuuuuuugh. Why can't anything be simple? Plug and play my posterior.

When I run the Mixed Reality Portal I can't get past "Connect your Headset". I have. I plugged it in, unplugged it, replugged it, etc.... I swapped out different USB 3.0 slots. It just won't pick up. It seems the issue might be related to the 3.0 USB driver. Even though it's recognized, I keep getting error codes tied to it.

This error code - 2181038087-12 lead me to this possible solution:

However, it did not seem to work. Because then I get this error code:

I have already tried unplugging and trying the other 3.0 port, as well as uninstalling and reinstalling the 3.0 driver. Many. Many. Times.

But some progress was made. I unplugged the devices on the other USB ports (2.0) that were tied to it, eventually it felt like I was able to get one step closer. I could get to a screen where it said "Check Your Display Cable". Obviously, I did. Obviously, it was. I disconnected, reconnected, and so on... nothing. I can't get past this step.

I am running an i5-3450 @3.10GHz with a GTX970 and 16GB RAM. I've heard from people running with far weaker setups and no problems


  • Same problem. I have tried every troubleshooting method I have come across on the internet. I have unplugged and replugged, reinstalled drivers, tried different usb ports countless times. I am running an I5 and a GTX 1060 HP Omen. This is beyond frustrating.

  • Here is a way for you to solve this problem is submitting your question in Feedback Hub.
    Feedback Hub is a Microsoft Store app, the download link is here.
    Mixed Reality Team can fetch application logs directly by Feedback hub. It lets you provide screenshots. The more info you can give, the better.
    For more specific operation steps please refer to this question.

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