The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
Windows Mixed Reality issue - Cannot get past "Connect Your Headset"
Uuuuuuugh. Why can't anything be simple? Plug and play my posterior.
When I run the Mixed Reality Portal I can't get past "Connect your Headset". I have. I plugged it in, unplugged it, replugged it, etc.... I swapped out different USB 3.0 slots. It just won't pick up. It seems the issue might be related to the 3.0 USB driver. Even though it's recognized, I keep getting error codes tied to it.
This error code - 2181038087-12 lead me to this possible solution:
However, it did not seem to work. Because then I get this error code:
I have already tried unplugging and trying the other 3.0 port, as well as uninstalling and reinstalling the 3.0 driver. Many. Many. Times.
But some progress was made. I unplugged the devices on the other USB ports (2.0) that were tied to it, eventually it felt like I was able to get one step closer. I could get to a screen where it said "Check Your Display Cable". Obviously, I did. Obviously, it was. I disconnected, reconnected, and so on... nothing. I can't get past this step.
I am running an i5-3450 @3.10GHz with a GTX970 and 16GB RAM. I've heard from people running with far weaker setups and no problems