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Screen of my Samsung Odyssey HMD is black.

YanaArtisYanaArtis
edited February 2018 in Q&A and Discussions

I just have purchased Samsung Odyssey HMD for WMR applications development. I have connected my Odyssey HMD to my PC. Installation process is completed. Mixed Reality Portal application is running OK, I can see VR environment in the MR Portal window on my "flat" display, head tracking of Odyssey HMD affects on this image. I can hear sounds in HMD headphones and select volume with my HMD volume buttons. But screen inside of my Samsung Odyssey HMD remains black. Time by time MR Portal shows the following error message: "Проблема не определена, но этот код ошибки может пригодиться: 2181038087-7." (The problem is not defined but this error code may be useful: 2181038087-7)

I have GeForce GTX 1060 graphic card with 6Gb, I have checked its HDMI output with my "flat" display - it's works fine. I have fully reinstalled Windows 10 yesterday - it has no garbage, but has all last Windows and nVIDIA driver updates. I have tried to connect to each USB 3.0 socket (my PC has 5 of them) - nothing helps.

Answers

  • The Mixed Reality headset driver failed to initialize the firmware on your headset.

    Troubleshooting: This is most likely a transient error. Unplugging and re-plugging in your headset should resolve this issue. Please also ensure that you are running the latest Windows Mixed Reality HMD driver.

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