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Unable to see motion controllers
I just received Acer headset with motion controllers, unfortunately having troubles getting motion controllers to work.
What I have tried:
- Pairing and unpairing multiple time, rebooting computer several times while doing this.
- Uninstalling Mixed Reality software and reinstalling, doing pairing again (multiple times).
- Windows reset (installed windows again).
- Tried with new batteries (purchased new sets of batteries just in case)
- Purchased USB 4.0 Bluetooth adapter and tried with it
Most often problem is with left controller, I get following error messages: "We didn't get any response from the device. Try connecting again" and after that simply "Try connect your device again". Screenshots here:.https://imgur.com/gallery/SbQjd
I have gotten to point where both motion controllers do pair but this is quite random, takes quite few computer restarts before things works and it's usually after error messages mentioned above ( (as long reboot computer) ). Also I noticed that motion controllers are usually on "paired" status and sometimes they manage to get "connected", but never shown in applications or anywhere else (motion controllers have not worked when using headset, even if they are on connected state from Bluetooth).
So I can get setup done, but motion controllers refuses to work, even if they get paired and working enough to continue into cliff house (if I gaze on the gem, I don't see my motion controllers even at that point).
Minor problem also is that headset itself refuses to trace, so I can't use "room-scale" setup, only standing/sitting. This is not major problem, but something I guess is worth to mention (tracing dot stays red all the time, very rarely jumps to white but then back to red).
I have tried to setup headset in two different locations (in my house, up and downstairs), with 2m x 2m ( 6.5ft x 6.5tf) free space available without obstacles.
Current OS is Microsoft Windows 10 Home | Version10.0.16299 Build 16299
Any ideas what I could try to solve this issue? Thanks.