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Acer AH100 Immersive headset not working on PC
I have the Acer AH100 immersive headset (development edition) and can't seem to get it to work on my computer. The MRP starts up and looks like it's detecting the headset, but seems to oscillate between starting up and turning off a few times before the MRP stays at "Connect your headset". In the headset display I can see the windows logo pop up a few times, but the displays then turn off, and this repeats maybe 3 or 4 times before the MRP kind of gives up on it. I purchased a separate powered USB 3.0 HUB to make sure that the USB was getting enough power to support the device, but still the same results. This headset does work on a different computer I have, but unfortunately that's not the one I need to develop on.
Here's the Mixed Reality PC check info
Also, in the Device Manager, under "Mixed Reality Devices > Acer AH100" there is a yellow exclamation icon on the device. In the "Properties > Device Status" it reads:
Windows has stopped this device because it has reported problems. (Code 43)
PoseThreadNoSensorDataFirmware. No sensor data in the last 5 seconds.
Received 4952 IMU samples and 440 camera samples.
Total 5140 IMU samples and 452 camera samples.
Wondering if someone has experienced the same issue or can help me narrow down the problem here. Thanks!