Hello everyone.

The Mixed Reality Forums here are no longer being used or maintained.

There are a few other places we would like to direct you to for support, both from Microsoft and from the community.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.

If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.

And always feel free to hit us up on Twitter @MxdRealityDev.
Options

Hololens Hardware Support

NicolasCalviNicolasCalvi ✭
in Questions And Answers

Hello,

I just receive my Hololens and I have a problem with. On the right lens, there is a hair in the middle of fields of view, and I have blue highlights on the right lens.

How I can contact support to repair it ?

Thank you.

Best regards,

Nicolas Calvi
MVP Emerging Experience

Answers

  • Options
    AlexDAlexD ✭✭✭

    In the email you've received from the store after ordering the device, there should be a phone number. If you call that, there is a dedicated HoloLens menu option in the robot that will get you to specialized HoloLens Store support agent.
    I would start there.

    I can't image how this must feel. Really sorry, hope you get it resolved soon.

    Toronto-HoloLens | Blog | @alexdrenea

Sign In or Register to comment.