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Does Microsoft support hololens developers in some way besides this forum?
utekai
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For instance, I'd like to know if an mrc photo can be taken when an mrc video is in progress without hindering the video.
Asking under questions and answer, multiple attempts, has not yielded results.
What's a link or procedure to follow to initiate contact with Microsoft in order to get answers to very basic questions like this one?
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Justin
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In terms of procedures:
1. Asking in the forums is a good way. We have members of the team that try to answer in areas they are familiar with (and other HoloLens developers are also around to help).
2. Submit any issues/bugs/suggestions via the Feedback Hub app.As for the "mrc photo during mrc video", I just added some info to the other threads. I also reached out internally to get a better answer for one of them.
-Justin
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Answers
In terms of procedures:
1. Asking in the forums is a good way. We have members of the team that try to answer in areas they are familiar with (and other HoloLens developers are also around to help).
2. Submit any issues/bugs/suggestions via the Feedback Hub app.
As for the "mrc photo during mrc video", I just added some info to the other threads. I also reached out internally to get a better answer for one of them.
-Justin
But there is not direct support where I can open a case and expect to get an answer?
Wondering how I can handle the situation where clients are demanding results, and my only avenue to resolve some technical issue block is to depend upon this forum.