Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Commercial edition of Hololens is showing spectrum.exe error in 'Device Status'

When I open the Device portal of the Hololens, it is showing the following message on 'Device Status': The following services encountered issues: spectrum.exe. If this status persists for more than 1 minute, please reboot the device as per the image attached. When I turn on the device, It just shows me hello and then it goes blank. Please suggest some solution.



  • kaibun77kaibun77
    edited October 2017

    Do you have any updates on this? I'm facing exact same problem. I cannot use my device for the last few days since spectrum.exe keeps crashing.

    P.S. I do have the latest updates on my HoloLens.

    Update: Today (October 20) holoshellapp.exe started to crash. Looks like the situation is getting worse.

  • Just to follow up on this. I was able to replace defective unit under warranty.

  • Was it a hardware issue? I have a developer version that is constantly hanging on - The following service encountered issues: spectrum.exe. If this status persists for more than 1 minute, please reboot the device.

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