The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
Couldn't find Headset - but "Readdy to go"
Running the Mixed reality Portal the the compatibility screen says "You're good to go" with ticks on all apart from the Graphics Card (Laptop has x2 GTX 860M which is WDDM 2.2) - which has See Details written next to it.
When progressing to the next screen however it shows "We couldn't find your headset..."
The Acer AH100 is present in the Device Manager & the USB reports the HoloLens Sensors -
Any ideas as to why the Portal isn't seeing the headset ?