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Invitation letter doesn't work?

musenwoodymusenwoody ✭
in Questions And Answers

Hello.

I received my invitation letter yesterday. But when I submitted my email address as step 1 descriped, I got an error message.

Anyone could help? Thank you!

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Answers

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    VanessaVanessa admin

    hello, I assume this is the case, but just in case

    • are you using the same Microsoft Account indicated in your invitation email?
    • can you verify there aren't any extra spaces?
      If it's not either of those things, can you contact the store support team hlstorehelp@microsoft.com or call 866-425-4709 (Choose option 3) please?

    thank you,

    Vanessa

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    musenwoodymusenwoody ✭

    Hello Vanessa,

    I am sure I used the same Microsoft Account indicated in your invitation email, and there is no extra space.

    I called 866-425-4709, and got the answer that I should wait for 48 hours so that they could check my personal profile.

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    VanessaVanessa admin

    Hi @musenwoody - just wanted to check in - did you manage to access your private store? Thanks!

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