Hello everyone.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
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Dust on the Waveguide
I just received my second dev kit and was dismayed to find that there is a piece of dust at the dead center of one of the wave guides. Unfortunately it's big enough to show up during use. Is this something that Microsoft will replace a unit for or am I stuck?
UX Designer @ Anki
https://www.twitter.com/wintermoot
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Best Answers
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OptionsVanessa admin
Hello, could you reach out to our support team please? (scroll down and you'll see the "contact the support team" link). They will be able to assist you - thanks!
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OptionsVanessa admin
Hello @wintermoot - Sorry for the delay! Could you reach out to our support team please? Scroll down and you should see "contact HoloLens support". Thank you! Vanessa
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My hololens arrived with a few particulates of dust stuck to the inside front surface of the visor. I'm assuming this area is intended to -not- be user serviceable. Has anyone had luck with clearning dust from the inside front surface of the visor?
UX Designer @ Anki
https://www.twitter.com/wintermoot
Pinging @Vanessa , is there a procedure for replacements?
Hello, could you reach out to our support team please? (scroll down and you'll see the "contact the support team" link). They will be able to assist you - thanks!
Hello @wintermoot - Sorry for the delay! Could you reach out to our support team please? Scroll down and you should see "contact HoloLens support". Thank you! Vanessa