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(Mac/Bootcamp) Can't install HoloLens Driver or Mixed Reality Portal?


I a have big problem to get my Mixed Reality Headset ready. First I have to say, I try to install the Headset with a Macbook Pro under bootcamp. There were no problems installing Windows 10 Fall Creator x64. I have loaded all updates after the clean installation and then plug in the headset - first the USB (get a signal tone), second the HDMI (without signal tone) - all via USB-C adapter. Windows registered the new device and installed the headset software from the manufacturer - Dell Visor. But the Mixed Reality Portal didn't start and it is also not found on the Start menu or via Cortana.
Then I searched for new updates. There was a new driver but the download was canceled:
Microsoft - Holographic - 6/21/2006 12:00:00 AM - 10.0.16299.1062 (6)

I load the driver manually and try to install it via the Device Manager - but no chance. Every time I get the message "There was a problem with the Installation". The device name is "HoloLens Sensors".

Previous unsuccessful Solutions:

  • a new clean installation of Windows 10
  • download all updates via Windows Updater
  • reboot every time after update
  • manual installation of HoloLens Sensor, no success
  • plug in and out the USB and HDMI cable
  • install Windows 10 SDK
  • unlock the developer mode
  • tried another old Macbook Pro where I can connect the USB and HDMI plugs directly, but I got the same problems

Some data about my system:

  • Windows 10 Version 1709 (Build 16299.192) via Bootcamp
  • Macbook Pro 13", CPU i5 7267U with 3.1Ghz, 16GB Ram, integrated GPU Intel Iris Plus Graphics 650 with driver Version
  • Mixed Reality Check Software says the Macbook fulfill the minimum requirements
  • Dell Visor Mixed Reality Headset

I really hope that you can help me or is it not possible to run a headset on Windows Bootcamp? How is it possible to install the Mixed Reality Portal app or the Drivers without a headset?



  • I have the same problem with my MacBook Pro 15 (2017)
  • I finally got my working. It turn out is the USB C to hdmi adapter. I initially used the Apple AV adapter, but it was not working at all, then I tested it with a dell USB C multi adapter, which has a similar problem. At the end I brought a new Minix USB C to HDMI adapter which support the latest HDMI standard and it work fine. I get the full 90Hz refresh and 105FOV. Very happy.
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