Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

What up with Error Code 13-11?

After removing Mixed reality from settings/Mixed reality and removing HoloLens and Dell Visor drivers from device manager.
i get this error message:

I had retry a few times to remove the app again.. but it still came with this error message.
I know Theres nothing wrong with the headset.. it works perfect on another PC.
(Windows 10 insider 1809-18242.1000)


  • Did you get any luck with this? I've just upgraded to 1809 and have the same issue.

  • Lenovo Explorer worked for a few of days, now also "Fehlercode 13-11".
    Mixed Reality PC Check: all options fulfilled.
    Microsoft USB-drivers installed, uninstalled and reinstalled Mixed Reality and USB-Device for a couple of times, still no progress.

  • I'm still looking for a fix with this error.

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