Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Any damaged hololens?

I am a proud owner of a Hololens and I love it. I'm just curious does anyone damaged a hololens?

Answers

  • Hey @mrmarquis9,
    Congratulations on owning your first HoloLens :)

    I have heard of a few cases where dust was trapped on the inside of the lens or the lenses were scratched, but I have not seen anything reported on the forums about users having dropped/damaged their device.

    If your HoloLens is accidentally damaged or stops working properly, then be sure to use the 'Contact HoloLens Support' link at the bottom of this page:
    https://support.microsoft.com/en-us/products/hololens

  • Hey, @ahillier,

    thanks for the reply. I'm glad to hear there are been no reported incidents so far. Have any advice about protecting hololens? Because I came from using google glass and it was prone to damage from even the smaller things like humidity.

  • I just had a second unit and it broken down within first hour of use. one of the projector/display started flashing and stopped working.

  • @Box01 said:
    I just had a second unit and it broken down within first hour of use. one of the projector/display started flashing and stopped working.

    @ahillier earlier suggested

    If your HoloLens is accidentally damaged or stops working properly, then be sure to use the 'Contact HoloLens Support' link at the bottom of this page:

    https://support.microsoft.com/en-us/products/hololens

    Your device developing problem should reported as this is still has Warranty and with more availability of devices, replacement should not be a problem
    Some other support pages are
    https://support.microsoft.com/en-us/help/13452/hololens-restart-reset-or-recover-hololens

    Here is troubleshooting support page
    https://developer.microsoft.com/en-us/windows/holographic/troubleshooting

    and again for the USA
    https://support.microsoft.com/en-us/products/hololens

  • I have a broken unit where the headband won't retract for a fit anymore.

  • @Box01 said:
    I just had a second unit and it broken down within first hour of use. one of the projector/display started flashing and stopped working.

    Got the same problem here, only mine stopped working after 2 months.

  • Mine snapped when adjusting the headband. Even though it is a small plastic thing with obvious design flaws which can easily be replaced with screws Microsoft cannot send replacement.
  • Today MS told there is no warranty at all because I purchases the developer edition....

  • Peter_NZPeter_NZ ✭✭✭

    I have had no problems so far. I have 'special equipment' insurance for the Hololens, so if they do break I can get a replacement that way.

  • Jimbohalo10Jimbohalo10 ✭✭✭
    edited July 2017

    @Peter_NZ said:
    I have had no problems so far. I have 'special equipment' insurance for the Hololens, so if they do break I can get a replacement that way.

    I agree in the U,K. you have to have "Named Item Insurance" for household insurance. This covers the full cost of replacement.

    The average policy increase of 20% of the item is $540 though there may be cheaper.

    In effect now (July 2017) the HoloLens is over 12 months old the U.S. Warranty may have expired.

    Note that in the terms and Conditions of the sale. Warranty is expressly limited to the country of sale!!. You can get it repaired but you must pay shipping via UPS with extended expedite values this pushes costs us to $560 plus the cost of repair, which some one , shocked!, was a flat fee as many Microsoft hardware repairs are, (e.g. Xbox), and that's $1000 USD for the HoloLens.

    Please remember to these valuable items, individually because ordinary Household or Business insurance, would NOT cover this.

    A woman's expensive full length winter coat or a mans Q kit car need individual insurance so why not a HoloLens.

    Oh! and there is NOT a cheap second hand market, the EBAY sales are banned items!

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