Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Hololens Cannot Boot

Hy guys my hololens cannot boot. I have pluged charge until 30 Minute and still cannot boot. I press button power 10 Second just show pop up hello and blank again. Nothing To DO

What's the problem?


Best Answer


  • @christsaragih

    Here is what the support page says on the subject:

    Restart your HoloLens

    If your HoloLens isn’t running well or is unresponsive, try the following things.

    First, try restarting the device: say, "Hey Cortana, restart the device."

    If you’re still having problems, press the power button for 4 seconds, until all of the battery indicators fade out. Wait 1 minute, then press the power button again to turn on the device.

    If neither of those things works, force restart the device. Hold down the power button for 10 seconds. Release it and wait 30 seconds, then press the power button again to turn on the device.

    Similar advice on the troubleshooting page.

    I have run into the same scenario a number of times in the past and in each case I found that after a few deep breaths and then summoning up a couple of calm re-attempts the device eventually began to cooperate and reboot again.

    My recommendation is to try the above steps again and see if that helps before contacting support (bottom right corner of this page).


    Windows Holographic User Group Redmond

    WinHUGR.org - - - - - - - - - - - - - - - - - - @WinHUGR
    WinHUGR YouTube Channel -- live streamed meetings

  • I Have try full device recovery and stuck on this (see ScreenShoot) @HoloSheep

  • update @HoloSheep I have finish recovery, but my hololens still cannot boot

    What's wrong?

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