Hello everyone.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
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HP Headset not Working
Pete
✭
I'm trying to setup the HP Mixed Reality Headset. Got the specs OK; Insider version 16257. The headset is not seen by the Mixed Reality Portal and has no display. The Device Manager shows an error (Code 31) under Mixed Reality devices | HoloLens Sensors. The HoloLens Sensors under Imaging devices shows OK.
Seen the troubleshooting webpage. Tried multiple USB 3.0 ports; unplugging, restarting; uninstalling drivers; uninstalling drivers in safe mode; ...
Any thoughts??
Pete
0
Comments
Hi @Pete
Suggest you upvote in Windows mixed Reality Feedback- HP Mixed Reality Headset error and maybe make a new posting copying the information supplied above as this may have to be fed back to HP Engineers.
The HP headset is relatively new to this forum so doubt may people have experience of this headset.
Select Category "Mixed Reality" and in the search Bar HP Mixed Reality
Since checking found the statement Windows Mixed Reality problems
This sounds awkward, but even more from MR updates
You have to go back
Mixed reality known issues
Mixed Reality Software Download for new developers: If you are a new Mixed Reality developer or if you see an error message stating "We couldn't download the Windows Mixed Reality software.", please install build 16193 and then install the Mixed Reality Software manually:
Go to the Windows Insider Preview ISO download page
Ensure that you are signed in with your Microsoft account
From the "Select edition" drop-down menu, select "Windows 10 Insider Preview - Build 16193", and follow the steps to download the ISO file
On the same page, download Feature On Demand Insider Preview (part 1), which contains the Mixed Reality Software
Open the "Windows_InsiderPreview_FOD1_x64_en-us_16193.iso" file, and copy Microsoft-Windows-Holographic-Desktop-FOD-Package.cab file to a known location
Install Windows 10 Insider Preview - Build 16193
Add Mixed Reality Software via PowerShell, by launch an elevated PowerShell Session (Run as Administrator), and run the following command: Add-WindowsPackage -Online -PackagePath
Launch the Settings app, select "Update & Security", then "Windows Insider Program" and opt-in to Windows Insider Preview FAST Flights.
You should meet the hardware requirement from the HP Store
Graphics GPU
Desktop: NVIDIA GTX 980/1060 | AMD Radeon RX 480 (8GB) equivalent or greater | DX12 and WDDM 2.2 capable GPU
Graphics drivers
Windows Display Driver Model (WDDM) 2.2