Hello everyone.

We have decided to phase out the Mixed Reality Forums over the next few months in favor of other ways to connect with us.

The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.

The plan between now and the beginning of May is to clean up old, unanswered questions that are no longer relevant. The forums will remain open and usable.

On May 1st we will be locking the forums to new posts and replies. They will remain available for another three months for the purposes of searching them, and then they will be closed altogether on August 1st.

So, where does that leave our awesome community to ask questions? Well, there are a few places we want to engage with you. For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality. If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers. And always feel free to hit us up on Twitter @MxdRealityDev.

Acer headphone jack

I cannot seem to figure out how i can get sound trough the headset's headphone jack. When i start the MR portal all the sounds are coming out of my laptop all the time. I cannot see an extra audio device when connecting the headset via usb. Is there something i am missing here?

Best Answer

  • MartainMartain
    Accepted Answer

    @FranklinChen said:
    There is a headphone jack on the headset, for example, Acer HMD:

    If you plugin in the headphone and wear the headset, you should can hear the sound.

    If not, please ensure the following setting is correct:

    Settings-> Mixed Reality-> Audio and speech

    Sadly that option is already enabled. I think i installed the wrong driver for my HMD. First time i plugged it in after a lot of BSOD, i got it to work by reinstalling the driver that windows suggested. Do you guys see extra sound devices when plugging in the headset? I also still get a lot of BSOD with RtUsbA64.sys (maybe the soundcard of the HMD?)

Answers

  • There is a headphone jack on the headset, for example, Acer HMD:

    If you plugin in the headphone and wear the headset, you should can hear the sound.

    If not, please ensure the following setting is correct:

    Settings-> Mixed Reality-> Audio and speech

  • MartainMartain
    Accepted Answer

    @FranklinChen said:
    There is a headphone jack on the headset, for example, Acer HMD:

    If you plugin in the headphone and wear the headset, you should can hear the sound.

    If not, please ensure the following setting is correct:

    Settings-> Mixed Reality-> Audio and speech

    Sadly that option is already enabled. I think i installed the wrong driver for my HMD. First time i plugged it in after a lot of BSOD, i got it to work by reinstalling the driver that windows suggested. Do you guys see extra sound devices when plugging in the headset? I also still get a lot of BSOD with RtUsbA64.sys (maybe the soundcard of the HMD?)

  • The driver installed is called "Hololens Sensors"

Sign In or Register to comment.