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Can't make the demo work

zeftpzeftp
edited January 2018 in Troubleshooting

Hi, and first of all happy new year to all.

I run on w10 falls update, i5, GTX 980 drivers 388.71 and no mater what I try, I can't make the demo install & work.
All marked are green so my system is compatible. When I select install demo, it downloads everything (about 1Gb), reach 100% and the the WMR portal app closes (crashes?).
When I launch the app again, it displays the splash screen and the crashes again.

My question is : is the closing of the app without any message normal ? If not, how could i fix it and what could be wrong in my system?

I am in dev mode in windows

Many thanks

Crashdump says :

Microsoft (R) Windows Debugger Version 10.0.15063.468 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\zeftp\AppData\Local\CrashDumps\MixedRealityPortal.exe.8764.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Version 16299 MP (4 procs) Free x64
Product: WinNt, suite: SingleUserTS
16299.15.amd64fre.rs3_release.170928-1534
Machine Name:
Debug session time: Sun Jan 7 11:48:17.000 2018 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:00:03.000
................................................................
...................................................
Loading unloaded module list
.
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(223c.450): Security check failure or stack buffer overrun - code c0000409 (first/second chance not available)
MixedRealityPortal!wil::details::ReportFailure+0x13e:
00007ff7`47dd7902 cd29 int 29h

Best Answer

Answers

  • PS : I also stopped my anti virus software during install/launch

  • zeftpzeftp
    Answer ✓

    had to reinstall windows then it worked...

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