The Mixed Reality Forums here are no longer being used or maintained.
There are a few other places we would like to direct you to for support, both from Microsoft and from the community.
The first way we want to connect with you is our mixed reality developer program, which you can sign up for at https://aka.ms/IWantMR.
For technical questions, please use Stack Overflow, and tag your questions using either hololens or windows-mixed-reality.
If you want to join in discussions, please do so in the HoloDevelopers Slack, which you can join by going to https://aka.ms/holodevelopers, or in our Microsoft Tech Communities forums at https://techcommunity.microsoft.com/t5/mixed-reality/ct-p/MicrosoftMixedReality.
And always feel free to hit us up on Twitter @MxdRealityDev.
Headset not connected (even though it is...)
The headset is plugged into a 3.0 USB port on the back of my computer. The HDMI cable is plugged into my graphics card. The Windows Mixed Reality portal randomly started and told me the headset is working, I got excited and play the little tutorial mini game with the gems, then suddenly it got disconnected and no matter what I do I can't fix it. It was working before, I've done the setup multiple times, but the headset just randomly stops. Is there some requirement for the headset to count as connected?
The USB is snug in the slot, I've tried wiggling it slightly.
I've read the troubleshooting guide.
I can't find any help online.
There are 2 3.0 ports on my PC on the back and 2 in the front, but of course the cable for the HDMI and the USB are too short to reach the GPU while the USB is in the front. Does anyone have any suggestions to make this work?